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A new approach to retailing for successful competition in the new smart scenario

Research output: Contribution to journalArticle

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A new approach to retailing for successful competition in the new smart scenario. / Pantano, Eleonora; Priporas, Constantinos-Vasilios; Dennis, Charles.

In: International Journal of Retail and Distribution Management, Vol. 46, No. 3, 03.2018, p. 264-282.

Research output: Contribution to journalArticle

Harvard

Pantano, E, Priporas, C-V & Dennis, C 2018, 'A new approach to retailing for successful competition in the new smart scenario', International Journal of Retail and Distribution Management, vol. 46, no. 3, pp. 264-282. https://doi.org/10.1108/IJRDM-04-2017-0080

APA

Pantano, E., Priporas, C-V., & Dennis, C. (2018). A new approach to retailing for successful competition in the new smart scenario. International Journal of Retail and Distribution Management, 46(3), 264-282. https://doi.org/10.1108/IJRDM-04-2017-0080

Vancouver

Pantano E, Priporas C-V, Dennis C. A new approach to retailing for successful competition in the new smart scenario. International Journal of Retail and Distribution Management. 2018 Mar;46(3):264-282. https://doi.org/10.1108/IJRDM-04-2017-0080

Author

Pantano, Eleonora ; Priporas, Constantinos-Vasilios ; Dennis, Charles. / A new approach to retailing for successful competition in the new smart scenario. In: International Journal of Retail and Distribution Management. 2018 ; Vol. 46, No. 3. pp. 264-282.

Bibtex

@article{8f464d003a75422a9fb75159df213910,
title = "A new approach to retailing for successful competition in the new smart scenario",
abstract = "Purpose – This study develops the idea of smart retailing, exemplified in innovative, technology-enriched retail services as part of service-oriented strategies. In particular, the purpose of this paper is to provide a new integrated framework to understand the emerging retail scenario based on the smart usage of technologies to improve retail service and develop innovation management strategies. This framework will provide a comprehensive understanding the basic forms of smart retailing as the current competitive scenario.Design/methodology/approach – As a viewpoint, this paper employs an interdisciplinary approach, drawing upon the actual challenges in retailing, to propose a new perspective, the smart retailing one, to describe the new competitive scenario and formulates an emerging research agenda.Findings – The present paper contributes to research on innovation and technology management for retailing by examining the key dimensions of smart retailing, which aims to enhancing retail service quality and retailers’ performance.Originality/value – The paper clearly explains how current retailing is moving to a smart perspective, and how retail management should be adapted to successfully perform in the current service-dominant logic scenario, as consequence of the increasing consumer involvement in service co-production and the rapid growth of digital technologies.",
keywords = "Retail, Technology management, Innovation management, Service economy, smart retailing",
author = "Eleonora Pantano and Constantinos-Vasilios Priporas and Charles Dennis",
year = "2018",
month = "3",
doi = "10.1108/IJRDM-04-2017-0080",
language = "English",
volume = "46",
pages = "264--282",
journal = "International Journal of Retail and Distribution Management",
issn = "0959-0552",
number = "3",

}

RIS - suitable for import to EndNote

TY - JOUR

T1 - A new approach to retailing for successful competition in the new smart scenario

AU - Pantano, Eleonora

AU - Priporas, Constantinos-Vasilios

AU - Dennis, Charles

PY - 2018/3

Y1 - 2018/3

N2 - Purpose – This study develops the idea of smart retailing, exemplified in innovative, technology-enriched retail services as part of service-oriented strategies. In particular, the purpose of this paper is to provide a new integrated framework to understand the emerging retail scenario based on the smart usage of technologies to improve retail service and develop innovation management strategies. This framework will provide a comprehensive understanding the basic forms of smart retailing as the current competitive scenario.Design/methodology/approach – As a viewpoint, this paper employs an interdisciplinary approach, drawing upon the actual challenges in retailing, to propose a new perspective, the smart retailing one, to describe the new competitive scenario and formulates an emerging research agenda.Findings – The present paper contributes to research on innovation and technology management for retailing by examining the key dimensions of smart retailing, which aims to enhancing retail service quality and retailers’ performance.Originality/value – The paper clearly explains how current retailing is moving to a smart perspective, and how retail management should be adapted to successfully perform in the current service-dominant logic scenario, as consequence of the increasing consumer involvement in service co-production and the rapid growth of digital technologies.

AB - Purpose – This study develops the idea of smart retailing, exemplified in innovative, technology-enriched retail services as part of service-oriented strategies. In particular, the purpose of this paper is to provide a new integrated framework to understand the emerging retail scenario based on the smart usage of technologies to improve retail service and develop innovation management strategies. This framework will provide a comprehensive understanding the basic forms of smart retailing as the current competitive scenario.Design/methodology/approach – As a viewpoint, this paper employs an interdisciplinary approach, drawing upon the actual challenges in retailing, to propose a new perspective, the smart retailing one, to describe the new competitive scenario and formulates an emerging research agenda.Findings – The present paper contributes to research on innovation and technology management for retailing by examining the key dimensions of smart retailing, which aims to enhancing retail service quality and retailers’ performance.Originality/value – The paper clearly explains how current retailing is moving to a smart perspective, and how retail management should be adapted to successfully perform in the current service-dominant logic scenario, as consequence of the increasing consumer involvement in service co-production and the rapid growth of digital technologies.

KW - Retail

KW - Technology management

KW - Innovation management

KW - Service economy

KW - smart retailing

U2 - 10.1108/IJRDM-04-2017-0080

DO - 10.1108/IJRDM-04-2017-0080

M3 - Article

VL - 46

SP - 264

EP - 282

JO - International Journal of Retail and Distribution Management

JF - International Journal of Retail and Distribution Management

SN - 0959-0552

IS - 3

ER -