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The impact of management consultants on public service efficiency

Research output: Contribution to journalArticle

Original languageEnglish
Pages (from-to)77-95
Number of pages19
JournalPolicy and Politics
Volume47
Issue number1
Early online date20 Feb 2018
DOIs
DateAccepted/In press - 3 Jan 2018
DateE-pub ahead of print - 20 Feb 2018
DatePublished (current) - 30 Jan 2019

Abstract

Public sector organisations often make use of management consultants in policy implementation, but we know little about the outcomes. The paper reports one of the first quantitative evaluations of the impact of consulting advice on efficiency of public sector organisations. We employ an extensive dataset covering English NHS acute care hospital trusts over a four-year period. Based on PCSEs estimations, the findings show a significantly positive relationship between consulting expenditure and organisational inefficiency. These results lend support to critical accounts of management consulting, highlighting the need for organisations to be circumspect in deciding whether and how to use these services.

    Research areas

  • Healthcare, Management consultancy, Public sector organisations, Service improvement

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  • Full-text PDF (accepted author manuscript)

    Rights statement: This is the author accepted manuscript (AAM). The final published version (version of record) is available online via Policy Press at http://www.ingentaconnect.com/content/tpp/pap/pre-prints/content-pppolicypold1700072r2 . Please refer to any applicable terms of use of the publisher.

    Accepted author manuscript, 780 KB, PDF document

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